Traveller letters
Strangers offered to help with my excess carry-on weight. Jetstar wouldn’t allow it
I was recently slugged $75 by Jetstar for being two kilograms over the limit for cabin baggage.
Our airline gave us less than an hour to make our connection. We missed it
Despite the fact I’d questioned the 49-minute connection for an international flight, the airline and travel company both assured me it was adequate. It wasn’t.
If Jetstar’s going to weigh cabin bags, they should weigh passengers too
I was left occupying half a seat, while the overweight person next to me was allowed to purchase one seat when they should have been paying for two.
My family and I were left on the street with nowhere to stay after using booking.com
Despite confirming our arrival 24 hours prior, the host became unreachable, the listed phone number was blocked, and we found the property inaccessible.
I cancelled my previous booking through a major website and saved $600 on my stay
I recently used a major global booking website to find accommodation in a small coastal town. Then a local agent emailed to say they would be handling the booking.
Think twice about signing up for a Qantas credit card
Trying to use the complimentary lounge invitations I received for my Qantas Platinum, I found myself repeatedly denied entry.
Airline lives up to motto ‘we’re not happy until you’re not happy’
Looking for an answer to a simple query, I resorted to snail mail. It took six months to get a response.
Our airline offered a full refund. Our travel agent took $1312 of it
A caution to those booking flights through a travel agent. Read the fine print.
50 per cent more than economy, but premium seats are worth every cent
Flying to Europe, we dreaded the thought of economy but could not afford business.
The expensive catch with cancellations and refunds for disrupted flights
While it is good to see Emirates receiving praise for its cancellation policy, the policy is not friendly to those who wish to preserve their trip using safe routes.