E-commerce
- Opinion
- Saving
How to spot the sinister tricks retailers use to manipulate your spending
Forget straight-up digital marketing and targeting, online retailers are using “dark patterns” to convince consumers into parting with money they didn’t intend.
- Nicole Pedersen-McKinnon
Latest
Australia’s addiction to Amazon is set to blow past $5 billion
The numbers show how rapidly the online giant is growing with shoppers as it begins to make more money from ads, subscriptions and fees than by selling goods.
- Jessica Yun
- Opinion
- WTO
Trump’s attempt to protect big tech and remake WTO fails
The Trump administration sent its most senior trade official to the World Trade Organisation’s annual meeting to protect its big tech companies from digital taxes – to no avail.
- Stephen Bartholomeusz
I used ChatGPT to help me choose a new mattress. I didn’t expect it to go so well
Millions of people around the world are already using AI to help them shop – so we asked the experts which prompts you should and shouldn’t use.
- Jessica Yun
- Updated
- Insolvency
‘Halting all bookings’: Sendle keeps customers in the dark amid abrupt closure
The Australia Post challenger has suddenly ceased operations, leaving small businesses scrambling to find alternative providers to get their parcels delivered.
- Jessica Yun
We spent $69 billion online shopping last year, so why is delivery still such a nightmare?
Getting a barrage of delivery alerts for a package ordered online? It’s creating a dopamine-driven loop.
- Amy Molloy
Would you let a bot choose your insurance for you?
Artificially intelligent bot “agents” that search and compare products could revolutionise how we shop, including making it easier to switch insurers.
- Elias Visontay
‘Horrifying’: Consumer Protection WA’s warning over Halloween toys
The deaths of three children from ingesting button batteries prompted an investigation by Consumer Protection WA. What the found was alarming.
- Rebecca Peppiatt
The Iconic once led the online fashion game. Now, it’s fighting to stay ahead
Rapid delivery, customer service, and now loyalty programs: these are the frontiers of e-commerce where fashion retailer The Iconic is fighting to keep its leading position.
- Jessica Yun
- Analysis
- Retail
Subway’s new challenger, the next Penfolds: Six ASX chiefs on what’s next
Furniture, wine, milk and pies: the chiefs of Australia’s biggest retailers reveal what they’re plotting for the new financial year.
- Jessica Yun