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Communications Minister Anika Wells.

New rules force Telstra to shrink coverage maps by 1 million square km

The telco giant must delete about a third of its claimed coverage under new standards backed by rivals, the ACCC and emergency groups.

  • David Swan

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The iPhone X, which has been affected by the issue, was released in 2017.

Apple issues fix after update cut older iPhones from Telstra network

An Apple software update introduced to fix a Triple Zero network issue left some older iPhones unable to receive or make calls on the country’s largest network.

  • Elias Visontay, Tim Biggs and Nick Bonyhady
TPG Telecom chief executive Inaki Berroeta.

Senators accuse telcos of Triple Zero ‘cover-up’ over system failures

Almost 100,000 Samsung phones still can’t reliably call Triple Zero, and the inquiry into the system has revealed dysfunctional communications between telcos, regulators and the federal government.

  • David Swan
TPG Telecom chief executive Inaki Berroeta.

TPG says person dead after failed Triple Zero call

The telco says the person died in Sydney after a Samsung device was unable to connect to emergency services.

  • David Swan
Communications Minister Anika Wells has called in the heads of the nation’s largest phone companies.

Telco heads hauled in to face angry government

Growing concern over the Optus Triple Zero outage has prompted the government to haul in the heads of the nation’s largest telcos ahead of the bushfire season.

  • Shane Wright
Optus is being sued by the ACCC.

Scams, outages, rip-offs: Clampdown on misbehaving telcos

Optus, TPG and Telstra face sharper scrutiny and fines up to 40 times higher than the current maximums after a bruising period for the sector.

  • David Swan
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A pocket of Mount Gravatt on Brisbane’s southside where 5G reception struggles.

Brisbane suburbs where 5G struggles – and why your reception bars can’t be trusted

There are dozens of pockets across the city where people have frequent mobile service failure and calls dropping out – and the bars on their phones could be lying to them. Here’s why.

  • Marissa Calligeros and Angus Dalton
The National Audit of Mobile Coverage visualiser shows the array of cell towers across Sydney (black squares) and highlights the Tennyson Point patch of lower-quality 5G coverage.

The Sydney suburbs where 5G struggles – and why reception bars lie

NSW is blighted by 4000 mobile black spots, including one that seems to rob commuters of cellular data as trains cross the Sydney Harbour Bridge.

  • Angus Dalton
Telstra announced job cuts and price changes on Tuesday.

Which phone plan is right for you?

The nation’s “big three” telcos have lifted their prices – so there’s never been a better time to ditch your provider.

  • David Swan
Minister for Communications Michelle Rowland ahead of an address to the National Press Club of Australia in Canberra on Wednesday 22 November 2023. fedpol Photo: Alex Ellinghausen

Government pledges triple-zero reforms after Optus outage

Communications minister Michelle Rowland says she will accept all recommendations from a review into the effect of last year’s national Optus outage on the triple-zero system after lives were put at risk.

  • David Swan